On February 8, 2010, Lexus announced a voluntary safety recall of its 2010 HS 250h vehicles. Some owners have reported experiencing inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the anti-lock brake system (ABS) is activated in an effort to maintain tire traction.
While this issue is rare, should you experience it with your vehicle, press firmly on the brake pedal to stop the vehicle safely.
Below you'll find answers to some of your questions.
1. What is the condition with the Lexus HS 250h?
Some owners may experience inconsistent brake feel during slow and steady application of the brakes on rough or slick road surfaces when the ABS is activated in an effort to maintain tire traction.
2. How is Lexus responding to this issue?
Owners were notified by first-class mail beginning in late February that Lexus dealers will install a newly designed software update (reflash) to the ABS Actuator Electronic Control Unit (ECU) at no charge to the vehicle owner. Vehicles already built and in-stock have all been updated.
3. How many vehicles are covered by this recall?
This recall involves approximately 14,550 MY 2010 HS 250h vehicles sold from May through December 2009 in the U.S.
4. What should Lexus HS 250h customers do if they experience this braking issue?
This condition only occurs momentarily during light pedal application at the moment the ABS system begins to activate. If a Lexus HS 250h owner were to experience this condition, they should firmly and steadily apply additional force to the brake pedal.
5. Are these vehicles safe to drive until they get their update?
You can continue to drive your vehicle because pressing firmly on the brake pedal will safely stop the vehicle. Lexus encourages you to contact a dealer promptly to obtain the new software.
6. When can I get my vehicle fixed?
Owners were notified by first-class mail beginning in late February and are encouraged to contact their dealer to schedule an appointment to have the remedy completed at their earliest convenience.
7. How long will it take for a dealer to repair my vehicle?
The software update should only take approximately 30 minutes to install depending on technician workload.
8. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
The recall remedy will be provided at NO CHARGE.
9. Have any production changes been implemented on the HS 250h?
A production change was made to the ABS Actuator ECU in late February 2010.
10. Where can I get more information on this recall?
If you have any questions or concerns please contact Kuni Lexus at (719) 385-0111.
